You will then receive login instructions from the iBuy+ Help Desk and the vendor.
You must access the vendor account with new login information (by clicking the above icon link) to complete the registration prior to placing orders.
Instructions for Returns:
Each return is handled at a case-by-case basis.
Once our Customer Service team has been notified of the return request, they will attach and email the return form for you to print, sign and return with your item within 30 days. The form will require you give us items being returned, quantities being returned, sales order # (SO), PO, quote name (if applicable) and the contact information of the person who will be the point of contact. There are no temperature-specific requirements for returns, so please feel free to ship the vials back in the original packaging. Once items are received and inspected, the return form is given to Finance to issue the credit memo less the 20% restocking fee ($25 minimum). Credit memos cannot be issued until the items have been returned. Please be advised that we are not here to accept weekend deliveries. Additionally, please note, we must be contacted for the return request within 10 days of the order being received by the customer in order for the request to be considered.
